1. Self-Introduction, Reason for Joining the Company, and Impressions Since Joining

My name is Kohei Ishiwata from the Sales Section of the Solution Management Department nat
After graduating from college, I joined a specialized trading company dealing in electronic materials. I later left that position to work as an instructor and facility manager at an outdoor recreation center before taking on my current role. What led me to join this company was a friend’s wedding.
I reunited with Wakasa from the President’s Office—who I now work with—after a long time, and when I mentioned that I was looking for a new job because I wanted to take on a new challenge as a business professional, he invited me to join the company, saying, “Why don’t you give it a try here?”I’ve always had a desire to be of service to others and to experience new things, and my actions and choices have been guided by that nat
nat I decided to join nat because I believed nat —in the “housing” sector, which is a major part of people’s daily lives alongside food and clothing—could provide convenience and a richer quality of life. My impression of the company hasn’t changed at all since I joined.
Since it’s a startup, I expected the pace of change—in both the environment around me and what’s expected of me—to be fast, and I’m enjoying working while embracing those changes.

2. Job Description and Rewards

The Sales Section of the Solution Management Department consists of what are generally referred to as sales positions. Through nat, we propose ways to improve our clients’ operational efficiency and provide post-implementation support. I find it rewarding when I identify a client’s concerns through conversation and am able to resolve them using nat services.I vividly remember the time a first-time customer told me they wanted to cancel their subscription. At the time, I wasn’t seeing results and was feeling anxious, so I focused solely on explaining the benefits of the service and neglected to fully understand the customer’s concerns and challenges. As a result, I couldn’t provide a direct solution, and the customer ended up canceling. That experience taught me that even the best medicine is useless unless it’s used appropriately for the intended purpose—and to do that, I need to truly understand the customer.

3. Workplace Atmosphere and Relationships　

Since the sales department has a relatively young team, there isn’t much of a strict seniority hierarchy. Instead, we have a relationship where we can share useful insights with one another, and there are supervisors we can consult when we’re unsure how to proceed—I think it’s an environment that fosters growth. We’re also close with members from other departments, so the ability to communicate across departments is one of the great things about this company.

4. What nat? What sets it apart from other companies?

It’s having colleagues who support me.
Of course, it’s important to think for myself and take action to find the best solution, but I believe that having colleagues nearby whom I can turn to when I hit a wall is one of the reasons I’m able to lead such fulfilling days.
Another reason is that I can grow alongside the company. Both I and the company are still in the process of growing. All sorts of things happen and change every day, so I’m doing my best just to keep up with them, but I think the appeal of this company is that I can work while experiencing a level of stimulation that’s hard to find at other companies.

5. What are your future goals and vision? What challenges would you like to take on in the future?

I want to develop a system that allows more customers to benefit from nat services, while also building an organization where our sales team can perform to the best of their abilities.

6. What kind of people would you like to work with in the future?

I hope to work with people who enjoy the changes that come with each day and always maintain a positive outlook.